Troubleshooting & FAQ

I can't log in, but I know my password is right.

Double-check you're using the email address the account was created with — not a household member's different email. If you're still stuck, use Forgot your password? on the login page.

A module I need isn't showing in my sidebar.

If you're a Restricted member, an Account Holder needs to switch that module on for you in Settings. If you're an Account Holder and a module is missing for you too, try logging out and back in.

Something is marked as “due soon” but I've already sorted it.

Update the item itself — renew the subscription's date, log the maintenance, update the mileage — and the due-soon flag clears on its own. There's no separate “mark as dealt with” button, since the flag is always computed from the item's own real data.

I'm not getting the daily reminder email.

Check it's switched on in Settings. If it is, check your spam or junk folder — emails from a new sender sometimes land there the first few times.

I deleted something by mistake.

Photos have a 30-day Recently Deleted window — open Photo Library and look for Recently Deleted. Most other modules don't currently have an undo, so it's worth a moment's pause before confirming a delete.

A guest link I shared isn't working anymore.

Check whether it's been revoked (Guest & Vendor Access shows this) or whether it had an expiry date that's now passed. Either way, create a fresh share — the old link can never be reactivated once revoked.

The page looks broken or something isn't behaving as this manual describes.

Try refreshing the page first. If that doesn't help, use the Contact link at the bottom of any public page to let Flupy know — include what you were doing and what you expected to happen.